§ 28-72. Duties of alarm company.

(a)

Upon enactment of this article alarm companies shall not program alarm systems so that they are capable of sending One Plus Duress Alarms. Alarm companies may continue to report One Plus Duress Alarms received from alarm systems programmed with One Plus Duress prior to enactment of this article. However, upon enactment of this article when a takeover or conversion occurs or if an alarm user requests an alarm system inspection or modification pursuant to section 28-71(c) of this article, an alarm company must remove the One Plus Duress Alarm capability from such alarm system.

(b)

Upon enactment of this article alarm companies shall not install a device activating a hold-up alarm which is a single action non-recessed button. An alarm company must remove all single action non-recessed buttons when a takeover or conversion occurs.

(c)

Upon enactment of this article alarm companies shall use control panels tested for conformance to the Security Industry Association (SIA) Control Panel Standard—Features for False Alarm Reduction.

(d)

After completion of the installation an alarm company employee shall review with the alarm user the customer false alarm prevention checklist (Appendix B, attached to the ordinance from which this article derives) or an equivalent approved by the alarm administrator.

(e)

An alarm company performing monitoring services shall:

(1)

Offer a training period in which no request for dispatch by law enforcement, EMS and/or fire department will occur during the first seven days after installation of an alarm system, but rather will use that week to train the alarm user on proper use of the alarm system unless circumstances necessitate immediate requests for response as determined by the alarm administrator;

(2)

Report alarm signals by using telephone number designated by the alarm administrator;

(3)

Attempt to verify every alarm signal, except a duress and holdup alarm activation before requesting a law enforcement or fire department response to an alarm system signal;

(4)

Communicate alarm dispatch requests to the county in a manner and form determined by the alarm administrator;

(5)

Communicate cancellations to the county in a manner and form determined by the alarm administrator;

(6)

Ensure that all alarm users of alarm systems equipped with a duress or holdup alarm are given adequate training as to the proper use of the duress or holdup alarm;

(7)

Communicate any available information (north, south, front, back, floor, etc.) about the location of the alarm;

(8)

Communicate type of alarm activation (silent or audible, interior or perimeter);

(9)

Provide alarm user registration number when requesting dispatch;

(10)

Endeavor to contact the alarm user or keyholder when alarm dispatch request is made; and

(11)

Upon enactment of this article alarm companies that perform monitoring services must maintain for a period of at least one year, records relating to alarm dispatch request. Records must include the name, address, phone number of the alarm user, the alarm system zone(s) activated, the time of alarm dispatch request and evidence of an attempt to verify. The alarm administrator may request copies of such records for individually named alarm users.

(Ord. of 6-5-00, § 5)