§ 28-74. Duties of the alarm administrator.

(a)

The alarm administrator shall:

(1)

Designate a manner, form and telephone numbers for the communication of alarm dispatch requests;

(2)

Establish a procedure to accept cancellation of alarm dispatch requests.

(b)

The alarm administrator shall establish a procedure to record such information on alarm dispatch requests necessary to permit the alarm administrator to maintain records, including, but not limited to, the following information. This information may be relayed by the responding officer at the time of clearance to telecommunicators, who will then record such information on the call record.

(1)

Identification of the alarm site;

(2)

Date and time the alarm dispatch request was received;

(3)

Date and time of the law enforcement officer or fire department arrived at the alarm site;

(4)

Zone if available;

(5)

Name of the alarm user's representative on premises, if any;

(6)

Identification of the responsible alarm company;

(7)

Whether unable to locate the address; and/or

(8)

Cause of alarm if known.

(9)

Weather conditions at the time of alarm.

(c)

The alarm administrator shall establish a procedure for the notification to the alarm user of a false alarm. Options include, but are not limited to the officer leaving a door hanger or notice at the alarm site. The notice shall include the following information:

(1)

The date and time of law enforcement, EMS and/or fire department response to the false alarm;

(2)

A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting in fines.

(d)

If there is reason to believe that an alarm system is not being used or maintained in a manner that ensures proper operation and suppresses false alarms, the alarm administrator may require a conference with an alarm user and the alarm company responsible for the repair of the alarm system to review the circumstances of each false alarm.

(e)

The alarm administrator shall oversee the creation and implementation of an alarm user awareness class. The alarm administrator may request the assistance of alarm companies, law enforcement agencies, EMS agencies and/or fire departments in developing and implementing the class. The class shall inform alarm users of the problems created by false alarms and teach alarm users how to operate their alarm systems without generating false alarms.

(Ord. of 6-5-00, § 6)